Terms & Refunds

The plain-English terms

Last updated 15 October 2026

These are the terms between you and Moxie Fitness (“we”, “us”) when you buy coaching. We’ve kept them short and in plain language on purpose. By paying for coaching you agree to them. If anything here isn’t clear, email [email protected] before you pay.

What you’re buying

A 12-week, one-on-one online coaching program. It includes everything listed under “Everything included” on the pricing section of our site at the time you pay: a custom training program built for you, weekly review and adjustments, weekly check-ins, form feedback, nutrition guidance, and direct access to your coach for questions.

Your 12 weeks start when we complete your onboarding and deliver your first program, not on the day you pay. We only offer coaching to people we’ve spoken with first, so by the time you see a payment link you’ve already been accepted.

Price and payment

Paid in full: $799, charged once.
Payment plan: three monthly payments of $299 ($897 in total). The first is charged when you sign up and the next two are charged automatically on the same date of the following two months, to the same card.

The payment plan is a way of spreading the cost of the same 12-week program. It is not a subscription: there are exactly three payments, nothing renews, and nothing is charged after the third payment. Payments are taken by our payment provider, Stripe. We never see or store your full card number.

If a scheduled payment fails, we’ll let you know so you can update your card. Coaching pauses until the payment goes through.

Refunds: 7 days, no questions

If you change your mind for any reason within 7 days of your first payment, email [email protected] and we’ll refund everything you’ve paid in full. No forms, no reasons needed. The refund goes back to the card you paid with, usually within 10 business days of your email.

After those 7 days we don’t offer refunds, because by then your program has been built around you and your coach’s time has been set aside. If you’re on the payment plan, the remaining payments are still due: they are installments on a program you’ve already started, not charges for future months you can opt out of.

Stopping or pausing

You can stop at any time by emailing us. Stopping doesn’t trigger a refund after the 7-day window, and it doesn’t cancel remaining payment-plan installments. If life gets in the way, ask us about pausing: we’ll do our best to work something out, but a pause is at our discretion and we can’t hold a spot open indefinitely.

We can end your coaching early if you behave abusively, repeatedly ignore safety guidance, or give us false health information. If we end it for another reason of our own, we’ll refund you for the part of the program you haven’t received.

Your health and safety

Coaching is not medical advice. Exercise carries some risk of injury, and a program can only be as safe as the information it’s built on. You agree to:

Tell us honestly about injuries, medical conditions, medications, and anything else that could affect how you train, both when you start and if anything changes.
Check with a doctor before starting if you have a heart condition, are pregnant, have been told to exercise only under medical supervision, or have any doubt about whether exercise is safe for you.
Stop and seek medical help if you feel pain, dizziness, chest discomfort, or anything that worries you during a session.

During onboarding you’ll be asked to confirm this and to sign a short assumption-of-risk statement before your program is delivered.

What we don’t promise

We promise effort, attention, and a program built for you. We can’t promise a particular result, because results depend on things we don’t control: your consistency, sleep, nutrition, health, and life. Testimonials on our site are real client experiences, not guarantees of yours.

To the fullest extent the law allows, our total liability to you in connection with your coaching is limited to the amount you’ve paid us. Nothing in these terms limits liability that can’t be limited by law.

Your check-ins, photos, and videos

Anything you share with us (workout logs, progress photos, form-check videos, check-in answers) is used only to coach you, and is handled as described in our Privacy Policy. We will never use your photos or your name in marketing unless you’ve explicitly said yes.

Changes to these terms

We may update these terms from time to time and will change the “last updated” date above when we do. The version that applies to you is the one in force on the day you paid.

Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. If a dispute comes up, we’d both much rather sort it out by email first.

Contact

Questions, refund requests, or anything else: email [email protected].